Warranty Administrator

Job Title: Warranty Administrator

Responsible to: Service Manager

Newmarket Motors is a Main Volkswagen and Volkswagen Commercial Dealership. We are currently recruiting for a Warranty Administrator.

Main Purpose of Job:

The successful candidate will ensure warranty claims are submitted, processed, and tracked in line with the manufacturers’ policy thereby meeting or exceeding customer and company expectations in terms of warranty contributions. You will ensure customers are dealt with professionally adhering to the manufacturer and dealership procedures.

Role Responsibilities:

Processes, submits, and tracks warranty claims in line with the manufacturer’s policy thereby meeting or exceeding customer and company expectations in terms of warranty claims

Liaises with aftersales staff on the progress of warranty claims when required

Processes warranty job cards from the service advisors and updates the system entering the appropriate claim codes to indicate the cause, make of part, fault diagnosis and detail of the customer complaint and any other information required

Regularly reviews the Warranty Bulletins and implements / communicates changes identified with appropriate staff.

Liaises with manufacturer for information/approval on contributions

Develops and maintains comprehensive product knowledge in respect of all vehicles

Completes all appropriate paperwork for each warranty claim

Partakes in manufacturer warranty training, audits as and when required

Completes any other appropriate administrative activities as specified by the Line Manager

The person:

Skills and Competencies:

Motor sector experience is not essential but desirable

Computer literate - Experience in using Microsoft applications and web-based portals

Strong communication skills with internal and external customers, suppliers, and the manufacturer

Strong problem-solving ability to identify and resolve issues in a professional and empathetic manner

Possess strong attention to detail with administrative functions

Ability to work independently in a busy, active environment, managing own time and workflow effectively

Present a consistently professional image to both internal and external customers, through attitude, behaviour, and personal appearance

Build strong interdepartmental relationships and pay close attention to other department requirements

This is an excellent opportunity to join a well-established dealership, and a competitive remuneration package is on offer for the right person.

If you feel you meet the above criteria.

Please Apply: careers@newmarketmotors.ie

Closing Date : 10th July 2022

For more information or an informal chat you can call 029 60100 to speak to a member of the recruitment team

Why Newmarket Motors?

Newmarket Motors was established in 1976 – and has been going strong ever since. Since 1985 we have represented Volkswagen in Cork, Kerry and Limerick, providing a wide range of quality cars and vans for private and business customers alike.

We have built up a substantial reputation for the professionalism and integrity that permeates every aspect of our business, from the sales floor to our workshops.

Building strong relationships with our customers is of paramount importance to us. People return to us time and time again, which is a sure sign that we are doing things right. We listen to what our customers tell us, taking on board what they say – which is why we are flourishing today.

We not only provide high-quality vehicles – both new and used – at competitive prices, we also offer a wide range of services. Newmarket Motors is the only place you need to visit for all your Volkswagen motoring needs.

We are a family-run business and every member of our team is important, whether he or she is a brand-new starter or the company boss. Whoever you contact at Newmarket Motors, you will always get a warm welcome.

We care deeply about what we do – and we particularly care about our customers. After all, without you, we would have no business.

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