Volkswagen Safer Measures include:

Hygiene & Social Distancing Measures

Some of the safer measures in relation to hygiene and social distancing include:

• Showroom customers will be greeted and signs describing the safety measures will be in place
• Hand sanitisation options available in showrooms and customer toilets
• Contactless payment is available
• Counters and workplaces are disinfected regularly
• Thorough hand washing is practiced by all staff
• Distance measures have been put in place in the seating areas
• Distance and hygiene measures have been implemented in the service bays, parts area and workshops
• Hygiene measures are observed during handover and a distanced handover takes place

Remote Sales

We are open for sales and to facilitate social distancing and reduce physical contact, remote processes are also in place. We will explain the steps involved as you progress with your sale, which include:

• While you research your car, we are present and available through remote contact: telephone, e-mail, contact forms and WhatsApp
• Our sales team can share video content and reviews of our model range
• Online car configurator, digital brochures, digital product guides and indicative finance calculators are available online to provide information and pricing on car specifications
• Before and after a test drive, the car is thoroughly cleaned using sanitisation procedures
• Staff are trained on carrying out a touchless handover

Contactless Service

We are open for service and maintenance work as usual, with the following safer measures in place:

• You can book a service online using our online service booking tool or over the phone
• Technicians practise thorough hygiene measures and workshop tools are disinfected between use
• We clean and sanitise the interior and exterior of your vehicle before handing it back to you
• We use digital communication and telephone throughout the service process to facilitate ongoing communication remotely where possible

Car Sanitisation

• All vehicles are thoroughly cleaned inside and out before being worked on or being handed back over to consumers to ensure disinfection
• Car contact surfaces will be disinfected before and after test drives
• Vehicles are quarantined for half a day where possible
• All staff practice hand hygiene measures and wear suitable clothing to prevent transfer of a the virus within the car